Privacy Policy

Upstream Counselling ("we", "our", "us") is committed to protecting the privacy of our clients. This privacy policy outlines how we collect, use, and safeguard your personal information. By using our services, you agree to the terms of this policy.

1. Company Information

Upstream Counselling

• Services offered: Anger Management, Anxiety Counselling, CBT, Couples Counselling, Depression Counselling, EMDR Therapy, Family Therapy, IFS Therapy, Individual Counselling, Individual Psychotherapy, Marriage Counselling, Postpartum Counselling, Prenatal Counselling, Trauma Counselling, and other related services.

2. Data Collection

We collect the following types of information:

• Personal Information: Names, contact information.
• Non-Personal Information: Website usage data (collected via cookies and tracking technologies).

3. Data Use

The information we collect is used for the following purposes:

• Booking appointments.
• Providing counselling services.
• Billing and payment processing.

4. Data Sharing

We do not share client information with any third parties. However, we use third-party services for data processing and storage:

• Webflow: For website hosting and management.
• Jane App: For managing client appointments and records.

5. Data Protection

We employ various measures to protect your personal information, including:

• Encryption: To ensure data is securely transmitted and stored.
• Access Controls: To restrict access to authorized personnel only.

6. Data Retention

We retain client information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. The exact duration of data retention will be determined based on the nature of the information and the legal requirements.

7. Client Rights

Currently, we do not have specific provisions for clients to access, correct, or delete their personal information. We are working on establishing clear processes to support these rights.

8. Cookies and Tracking

Our website uses cookies and other tracking technologies to collect non-personal information about your usage. This data helps us improve our website and provide a better user experience.

9. Policy Updates

We will update this privacy policy as needed to reflect changes in our practices or for other operational, legal, or regulatory reasons. Clients will be notified of any significant changes via email or through a notice on our website.

10. Contact Information

If you have any questions or concerns about our privacy practices, please contact us at:

• Email: info@upstreamcounselling.com

11. Legal Compliance

We strive to comply with all applicable legal and regulatory requirements in Ontario and Canada regarding data protection and privacy. We are currently assessing specific requirements to ensure full compliance.